New install of AX1675x on Win11 and Linux Ubuntu23; Can't see 6ghz.

[jfree9]

• When did the issue start? 
  • New install of wifi card on Lenovo yoga c930 AND 6ghz linksys router BOTH win11 and linux ubuntu23.  Can't be SURE that the router is transmitting but 99% sure it is.
• Can you recall any hardware or software changes before the issue started?
  • new install of wifi and router
• What is the model of your router?
  Linksys Hydra Pro 6E Tri-Band Mesh Wi-Fi Gaming Router MR7500
• Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
  • this is a new card, replacing the stock yoga c930 card
• Have you checked if the issue is also present in other 6GHz networks?
  • I don't know anyone with 6ghz wifi

[jfree9]

Ok, I updated the bios on the router to the one on the website, not with the one click in the webpanel, and I've connected both my cellphone and my laptop to the 6ghz.  My cellphone gets 650down and 550 up but my laptop is only at 110 down using fast.com

[Hugo_Intel]

Hello jfree9

Thank you for posing on the Intel Communities. I am sorry you are experiencing download speed issues when using your laptop with Intel® Killer™ Wi-Fi 6E AX1675.

I would recommend that you set your settings following the guidelines in the following article:

Recommended Settings for 802.11ax Connectivity

In case the issue persists our recommendation is that you contact your laptop manufacturer for further assistance, taking into consideration this is not the original adapter that came with the laptop there could be a limitation from the hardware side causing the issue as the adapter might not be compatible with the platform.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[jfree9]

I've check on those settings, and they are on default.  My phone is getting 650MB down and 15up (on the router) while my laptop is getting 120 down max.  The phone is definitely on 6ghz.

[jfree9]

I've check on those settings, and they are on default.  My phone is getting 650MB down and 15up (on the router) while my laptop is getting 120 down max.  The phone is definitely on 6ghz.

Also, Ive switched back to my old router (tp-link axe75), and I'm getting nowhere near the speeds I had with my ax210 card in windows or linux.  So I think it's the drivers for the ax1675.

[Hugo_Intel]

Hello jfree9

In this case, I would recommend doing a clean installation of the latest available driver version 22.230.0 since the one currently installed on the system based on the log file seems to be an older version.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[jfree9]

I've reinstalled with 22.230.0.8 on win11, and I get 115down and 850 up.  Why would the down be so stunted?  i checked network traffic in windows and it's very minimal.  I've rebooted a few times.....Not sure what else to do.

[Hugo_Intel]

Hello jfree9

In this case, since the issue persists, our advise s that you directly contact your system manufacturer for further assistance as there might be a compatibility issue between the laptop and the wireless adapter. They will help you determine whether the adapter would work with this laptop.

Please note that there are also some regulatory concerns to take into consideration when doing a wireless adapter upgrade. More information is in the following article:

Regulatory Information Regarding Wireless Hardware Installation or Upgrade

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello jfree9

I see there are no further questions related to this topic so we will proceed to close this thread. Feel free to open a new topic if you need further assistance. 

Best Regards,  

Hugo O. 

Intel Customer Support Technician.