I was excited to get my Fibe 1.5 installed, but my speeds are only showing 107Mbs. Ran the tests over several days, and am getting identical results. Used the "stop all network traffic" option, and using the Gigahub (HH4000)
I ran the the tests on a PC directly connected to the modem using both Cat6 & 7 cables. I also tested it using a cellphone and a laptop using the wifi connection, and got around 100Mbs as well.
I also ran the speedtest on the modem itself, and got the exact same results (both up/download), so it's not a modem to device issue. I did read about the orange vs green light, and see that the cable light is orange.
If you're getting these results from the HH4k's built-in speed test then you likely need to call Bell and tell them they have you on a 100/10 profile instead of the 1500/1000 profile.
But first give your modem a reboot and see if that works.
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It was something on Bell's end, but tech support phone rep just said "You don't need to know what was wrong".
He was just a general douche, giving attitude throughout the call, even though the issue was totally on their end, and whatever it was, it needed him to call another department to fix the issue. All in all, took over 30min to fix.
I would have made a fuss but was just happy to finally be getting the speeds I was paying for.
He even said that only the far right port is capable of gigabit speeds, and the remaining 4 (the yellow ones) are only capable of 100Mbs. That obviously wasn't true, so in addition to being a dick, he also didn't know what he was talking about. I hope I get a feedback survey for the call.
It was something on Bell's end, but tech support phone rep just said "You don't need to know what was wrong".
He was just a general douche, giving attitude throughout the call, even though the issue was totally on their end, and whatever it was, it needed him to call another department to fix the issue. All in all, took over 30min to fix.
I would have made a fuss but was just happy to finally be getting the speeds I was paying for.
He even said that only the far right port is capable of gigabit speeds, and the remaining 4 (the yellow ones) are only capable of 100Mbs. That obviously wasn't true, so in addition to being a dick, he also didn't know what he was talking about. I hope I get a feedback survey for the call.
LOL
There's a reason most in this job only last a few months. The smart ones quit because the job sucks. The bad ones quit because they suck.
If you're up for it, you could get him "in trouble" by reporting him. Best case he gets fired or at least retrained. Hopefully at a minimum he won't get a raise during his next review.
This message has not been approved by The Office of The Mayor of Toronto.
There's a reason most in this job only last a few months. The smart ones quit because the job sucks. The bad ones quit because they suck.
If you're up for it, you could get him "in trouble" by reporting him. Best case he gets fired or at least retrained. Hopefully at a minimum he won't get a raise during his next review.
I'm tempted, but I already wasted hours complaining/rectifying the initial install. Basically, despite me confirming the appointment by phone the day before, they just flaked on it, without any notice or reason. When I called with less than an hour remaining in the appointment window, the rep said, "Well, it's in the system, but dispatch says they don't have it, so no one is coming. I have an appointment next month, do you want that?"
Yeah, I chewed them out and the supervisor "magically" found an appointment for the next morning. But even then there were multiple issues - hopefully the last was this speed problem.
Most of the people in my building had complaints when they got their first bill. My complaints started even before installation. I'm betting my bill is also going to be higher than what the sales agents promised. Bell's infrastructure might be world-class, but everything else is laughably incompetent.
It was something on Bell's end, but tech support phone rep just said "You don't need to know what was wrong".
He was just a general douche, giving attitude throughout the call, even though the issue was totally on their end, and whatever it was, it needed him to call another department to fix the issue. All in all, took over 30min to fix.
I would have made a fuss but was just happy to finally be getting the speeds I was paying for.
He even said that only the far right port is capable of gigabit speeds, and the remaining 4 (the yellow ones) are only capable of 100Mbs. That obviously wasn't true, so in addition to being a dick, he also didn't know what he was talking about. I hope I get a feedback survey for the call.
Sales agents overseas. Ditto for home phone support. They generally are pleasant, although they were the ones who also messed up the installation appointment.
The incompetent/rude tech support for internet had no discernable accent.
dokechi wrote: ↑
Sales agents overseas. Ditto for home phone support. They generally are pleasant, although they were the ones who also messed up the installation appointment.
The incompetent/rude tech support for internet had no discernable accent.
It was something on Bell's end, but tech support phone rep just said "You don't need to know what was wrong".
He was just a general douche, giving attitude throughout the call, even though the issue was totally on their end, and whatever it was, it needed him to call another department to fix the issue. All in all, took over 30min to fix.
I would have made a fuss but was just happy to finally be getting the speeds I was paying for.
He even said that only the far right port is capable of gigabit speeds, and the remaining 4 (the yellow ones) are only capable of 100Mbs. That obviously wasn't true, so in addition to being a dick, he also didn't know what he was talking about. I hope I get a feedback survey for the call.
Here is the deal 99% of the time we know the issue, but it takes too much effort to explain it to the customer. Most customers aren't tech-savvy enough to know the issue and the ones that do usually are assholes pretending they know everything and starting offering suggestions that don't work.
sponge5307 wrote: ↑
Here is the deal 99% of the time we know the issue, but it takes too much effort to explain it to the customer. Most customers aren't tech-savvy enough to know the issue and the ones that do usually are assholes pretending they know everything and starting offering suggestions that don't work.
Except there are things which can be explained in layperson's terms which can help with future troubleshooting. For DSL, there are various settings which can only be set on the provider's side, and when those settings get reset for whatever reason, we/the customer can tell them what they did to fix the issue previously.
In my current Bell case, the install tech was very accommodating and gave me lots of technical details, especially when things weren't going smoothly. For example, when we weren't getting a good light, he came back and explained that when he replaced the pigtail which fixed the issue. So when douche-phone-support tech quipped "oh, it must be the pigtail", I could say with confidence that the install tech replaced the pigtail just the day before. That alone saved me a tech visit, which I'm sure he would have asserted would fix the issue.
dokechi wrote: ↑
Except there are things which can be explained in layperson's terms which can help with future troubleshooting. For DSL, there are various settings which can only be set on the provider's side, and when those settings get reset for whatever reason, we/the customer can tell them what they did to fix the issue previously.
In my current Bell case, the install tech was very accommodating and gave me lots of technical details, especially when things weren't going smoothly. For example, when we weren't getting a good light, he came back and explained that when he replaced the pigtail which fixed the issue. So when douche-phone-support tech quipped "oh, it must be the pigtail", I could say with confidence that the install tech replaced the pigtail just the day before. That alone saved me a tech visit, which I'm sure he would have asserted would fix the issue.
the you dont need to know part is dumb from his end... i did customer support many years ago just always said made a change on my end can you see if that fixed it.. it would serve no purpose for me to tell client i was in the mms system screen dm and changed field mrd from a n to y.
