Mobile Living Office

Material: flame-retardant foam and iron plate

Thickness of foam: 2''

The thickness of iron plate: 0.016''

Color: Gray and Black

Mobile House, mobile home, tiny house, Portable Office, Prefab House, Modern mobile Office,container homes

Shipping Package

How do you ship orders?

We will use standard freight shipping for your order, if you have any special requests, including but not limited to liftgate delivery, delivery appointment, tilt truck, please let us know, and an additional charge may cause. 

How to unload the product?

It is the customer's responsibility to unload the product. We have product package dimension and weight on every product page, please have a forklift or equivalent ready for unloading. 

Do you have the part in stock?

We cannot guarantee the accuracy of the information provided. While we try to have a real-time inventory listed online, a small number of parts may need to double check. Please contact us for inventory information. 

What if the product is out of stock？

We apologize for the inconvenience. The inventory goes fast. We will have the product restock soon and let you know the estimated time. You can place the order by paying 20% of the product price, so we can hold the product for you when it arrives. For more detail, please contact our customer service team. 

What do I need to know when the order is delivered?

Signature for large amount order delivery is required. 

It is the responsibility of the receiver to open and inspect all packaged products at the time of delivery. Any damages must be notated by the delivery person or a damage claim cannot be filed. Failure to find and report concealed damages will result in a loss to the receiver.

Where do you ship to?

We ship orders to the contiguous 48 states (excluding Alaska and Hawaii）and Canada. For orders shipping to South America or Europe, Please contact us for more information.

Do you offer financing?

We try to help every customer, and we work with PayPal, as a 3rd party financing institution, to offer financing. Please log in your PayPal account and click PayPal Credit. For more info, please check www.paypal.com/us/webapps/mpp/paypal-credit 

Can I choose a shipping carrier?

• For small items, we work with UPS and FedEx to ship your order, and you can choose the shipping carrier at checkout. 
• For large items, we work with trusted carriers that specialize in handling large parts.

How long will my order deliver?

You will be notified by email when your order is shipped out.

• For small items, you can find the tracking number in the email and track your order anytime.
• For large items, we will contact you and inform you of the estimated delivery time. once it is picked up

I want to pick up, but not myself, what should I do?

We understand and we try to help every customer. Please provide us the pickup person's information, so we can have the pickup procedure smooth and quick for you. 

Please note that our refund and return policy allows you to request a refund and return within 14 days from the date of delivery.

Our refund policy is designed to offer peace of mind to our valued customers. If, for any reason, you find that your product is damaged or not according to your order, you have the right to request a refund. We take product quality and accuracy seriously, and we are committed to resolving any issues promptly and fairly.

• Refund Eligibility

To be eligible for a refund, you must return the item in the same condition that you received it, unworn or unused, with tags, and in its original packaging, customers are responsible for the return shipping fee. You’ll also need the receipt or proof of purchase.

• Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within one month. Please remember it can take some time for your bank or credit card company to process and post the refund too. Your satisfaction is our priority, and we are dedicated to ensuring that you are completely satisfied with your experience with TinyHome USA.

• Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

• Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, customers are responsible for the return shipping fee. You’ll also need the receipt or proof of purchase.

• How to start a return?

To start a return, you can contact us at info@tinyhome-usa.com. 
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@tinyhome-usa.com.

• Questions or Concerns

If you have any questions or concerns about our refund & return policy or any other aspect of our products and services, please don’t hesitate to contact our friendly customer support team. We are here to assist you every step of the way.