Top critical review
1.0 out of 5 starsStay clear!!!!
Reviewed in the United States on November 27, 2013
Stay clear of this product!!! All I wanted was a nice basic controller to mix at home. The package arrived and I was excited to get going. First thing I noticed-no real instructions and no troubleshoot section.Software set up was quick plugged the controller and this is were my joy left. I loaded 2 songs and started to playing them, but something is not right. While previewing the other song in cue its actually playing thru the speakers not the headphones. The cue mode should be isolated in the headphone so I can proceed to mix the track. I tried to resolve this for the next hour our so by adjusting the output settings, nothing I did resolved the issue. The next day I contact gemini customer service and a tech sends me a quick guide-set up page and tells me this should fix my issue. Well it did not resolve the issue , sound was now coming thru my headphones but still coming thru the speakers in cue mode. Contacted customer service again and was told to make another adjustment to the outputs...failed again. Also forget about trying to contact help from mixvibes software. They do not have a customer service number and do not reply via email. So basically Gemini cannot resolve this type of issue at all..SHAME ON THEM!!!! In this day and age most items are plug and play with very little problems. Gemini is clearly not in sync with the product and software, thus leaving the customer to try and figure it out. Disappointed and I will never purchase another Gemini product.
