The SIM was shipped by a super slow USPS ground service. Although not expected until the 19th, It arrived on the 10th, 5 days after ordering. I was looking for an inexpensive service for my old phone. It's only a backup phone so 500mb a month and a little airtime is enough and with the bonus three months, it comes to $2.50/month. I don't think that can be matched anywhere.
When I got my SIM, I went online and followed the directions to register. After entering all of the long numbers, email address, etc, it took me to a page where it wanted me to pick a plan and pay for it. I had already paid for my plan. I called Customer service and I gave them all of the IMEI numbers, sim numbers, and activation numbers. He was entering it as I had and got to the same page. I had to explain that I already paid for the plan. He excused himself to ask someone what to do. We started with the numbers again. After a while he excused himself again and again we started all over. After a half hour, he got it done but the phone did not have a signal. he said it activated and that he could not help anymore. He was also multitasking with another customer and spending more time with them than me. I agreed to say goodbye even though the phone still didn't have a signal. I decided to go up the road where I know that Verizon is stronger. That didn't help. I went through all of the advanced phone settings and found that one was set to GSM and not CDMA. Now my phone is a 2018 MotoX-4. Maybe a more modern phone would have set itself up properly. Previous to finding the setting, I was prepared and disappointed to be thinking that I would be returning the SIM. Fortunately, after a reset, I had signal bars and the phone was working. The email I got confirmed that I was subscribed for 6 months.
The activation should have worked from the start and I shouldn't need to have more knowledge of phone settings than their customer service. I expect that they are not learning from my experience and fixing their web site for future prepaid Amazon sales. They also should keep a troubleshooting document updated for customers and have it accessible or ready to email. I spent 40 minutes on the phone with them and they will do the same again with the next customer. That is not a winning formula for a low-cost phone service provider. Because of the issues with getting the phone working, I would give 3 stars. However, that is too low considering that I just scored the least expensive phone service out there and it is now working.
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This Item  $2.50/Month | Infimobile Prepaid Unlimited Plan: 6 Months | 500MB High-Speed Data Per Month | 100 Min Talk + 100 Text | Prepaid Plan Service SIM Card | Nationwide Coverage | 4G, 5G Network |  |  |  |  |  | |
| Price | $15.00 | $80.00 | $5.00 | $17.99 | -87% $0.50 List: $3.99 | $2.00 |
| Delivery | — | Get it as soon as Friday, May 17 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 |
| Customer Ratings | ||||||
| Easy to install | ||||||
| Value for money | ||||||
| Tech Support | ||||||
| Easy to use | ||||||
| Sold By | Infimobile | JethroShop | hilan IoT | JZN Market | USMobile | Tello Mobile |
| service provider | Infimobile | Jethro Mobile via T-Mobile | T-mobile & AT&T | Colt Wireless | US Mobile | — |
| cellular technology | LTE | 4G | LTE | GSM | 5G | LTE |
Top review from the United States
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Reviewed in the United States on April 11, 2024
Model: 6 - Month plan, 100 Minutes & 100 TextVerified Purchase
