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Incident affecting AppSheet

Incident began at 2025-10-09 07:10 and ended at 2025-10-09 09:05 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Oct 9, 2025 5:53 PM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced an impact outside of what is listed below, please reach out to Google Workspace Support using the help article: https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 9 October 2025 at 00:10

Incident End: 9 October 2025 at 06:20

Total Duration: The incident occurred across two distinct impact windows:

  • Impact Window #1 (EMEA): 1 hour, 55 minutes
  • Impact Window #2 (EMEA & partial AMER): 55 minutes

Affected Services and Features:

AppSheet - App synchronization and Editor loading

Regions/Zones:

  • EMEA
  • AMER (partial impact)

Description:

On Thursday, 9 October 2025, some AppSheet users in the EMEA and AMER regions experienced elevated latency, resulting in app synchronization failures and editor loading timeouts. The cumulative duration of impact across both windows was 2 hours, 50 minutes.

Preliminary investigation identified the issue was due to failures in autoscaling in 2 regions which caused servers to overload and cross-region failover did not occur. The issue was mitigated by rerouting traffic away from the impacted regions.

Google will complete a full Incident Report in the following days that will provide a detailed root cause.

Customer Impact:

Customers in the affected regions may have experienced high latency, resulting in errors when syncing data and loading AppSheet applications. The issue was initially observed in the EMEA region and was later observed in both EMEA and parts of the AMER region.

The timeline of the two distinct impact windows is as follows:

  • EMEA only: 9 October 2025, from 00:10 to 02:05 US/Pacific.
  • EMEA and partial AMER: 9 October 2025, from 05:25 to 06:20 US/Pacific.
Oct 9, 2025 9:50 AM UTC The problem with AppSheet has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Oct 9, 2025 8:37 AM UTC

Summary

AppSheet users in Europe may encounter increased latency, resulting in app synchronization failures and editor loading timeouts.

Description

Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2025-10-09 03:00 PDT.

Customer Symptoms

Customers in the Europe may experience high latency, resulting in errors when syncing data and loading AppSheet applications

Workaround

None at this time.
Oct 9, 2025 8:29 AM UTC

Summary

AppSheet users in Europe may encounter increased latency, resulting in app synchronization failures and editor loading timeouts.

Description

We are experiencing an issue with AppSheet beginning on Thursday, 2025-10-09 00:10 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2025-10-09 02:30 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Customers in the Europe may experience high latency, resulting in errors when syncing data and loading AppSheet applications

Workaround

None at this time.