A deposit via PayPal for non-refundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be cancelled.

Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness centre.

We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance.

The maintenance will be held on the following dates.

・From Monday, November 6, 2023 to Tuesday, November 7, 2023 (full day)

・From Monday, February 26, 2024 to Friday, March 1, 2024

・From Monday, September 2, 2024 to Friday, September 6, 2024

The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods.

The swimming pool, dry sauna, Jet bath and steam sauna will be closed.

■< Pool Area Indoor Jet Bath Failure Notice>

Thank you for visiting YU, THE SPA.

Due to a malfunction in the water supply system of the indoor jet bath, the indoor jet bath has been suspended.

Restoration is expected by the end of February 2024.

Other bathing facilities (hot spring, swimming pool, outdoor jet bath, and warm room) are available as usual.

We apologize for any inconvenience this may cause and ask for your understanding and patience.

■

Thank you for your continued patronage of Hotel Chinzan-so Tokyo.

We would like to inform you that we will be renovating some of our guest rooms in order to make them more comfortable for our guests.

We apologize for any inconvenience this may cause to our guests.

Noise is expected to be generated during the following periods and times.

We appreciate your understanding and cooperation.

Construction period: Monday, January 8, 2024 - Sunday, January 28, 2024

Construction hours: 10:00 a.m. - 5:00 p.m.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

住宿可能不允许有纹身的客人进入公共浴池区或其他类似设施，以免纹身对其他客人造成影响。

房价不包含每人每晚须支付的住宿税费，客人将在到店入住时支付该费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

由于新冠肺炎（COVID-19）疫情，该住宿当前的餐饮服务可能有所限制或不再提供。

由于新冠肺炎（COVID-19）疫情，该住宿当前暂停了班车服务。

由于新冠肺炎（COVID-19）疫情，该住宿正在采取措施保护客人和员工的安全。因此特定服务和设施可能已被削减或取消。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

由于新冠肺炎（COVID-19）疫情，该住宿当前不提供Spa和健身房设施。